Postal, Express & Parcel Services

Postal, express, and parcel services providers are facing rapid changes in the markets from a broad range of industry trends, including e-substitution, e-commerce, globalization, regulation, and innovation.


In these times  there are few differentiator apart from the size , operations , assets , employees  that might take one of the existing company in 10 or 20 years double its market share  or a  new entrant coming and taking market share form the top ones and establishing itself as a  new  player . Some of those are as follows


1. Flexibility : One of the most important factor in my views is to be flexible in terms of service that the customer needs . By being flexible is the need to provide a customized solution

which can be Sending parcels through express mode on various delivery terms , through freight forwarding mode ( may be both air and ocean ) , option of store in custom bonded warehouses and deliver as per the order assuming that the customer is large enough to give these customized solutions.

The benefit of providing these solutions is that the customers Total cost of Logistics gets reduced without any service reduction and the company also gets a loyal customer .

2. Co-Operate : Leveraging each others assets for getting the maximum out of it must be practiced instead of buying / installing and keeping the assets underutilized. If there are locations where the volumes are not good enough to run own center it is worth while to partner with an entrepreneur and operate out of his center
 Similarly for last mile deliveries , pick ups there should be focus on third party for the routes where volumes are not good.

3.Mix : There should be a mix of heavy and large volume parcels to get the benefit of leveraging the volumetric calculation and overall margins must be calculated for additional business instead of business sin isolation as it might not give the right picture.

4.Cusstomer Engagement : The engagement with customers and getting inputs fro them gives insight about the requirements of the industry which should help in modifying products as per the business requirement

5. Operations : The imports are generally an issue and proper handling of the same with getting all the documents at origin and the segregation as per the rules helps in non detention of full cargo for just one or two shipments.

6. Last mile delivery : The route planning as per GPS helps in route optimization and also integrating it with SMS activation brings in lot of customer satisfaction

7.Revenue/profit pool analysis. Assessment of global opportunities to expand the current business model either geographically or within industry verticals to capture profitable growth, in line with the respective capabilities of our clients.

8.Network optimization. Identification of sustainable cost reductions by optimizing location, routing, and scheduling of networks—while maintaining high quality and service requirements for customers.

9.Operational improvements. Optimization of equipment, processes, and production sites to increase quality and efficiency through higher service offerings.

10.Product innovation. Design, testing, and implementation of new, innovative products, including digital opportunities, as well as modernizing and updating established, profitable products to strengthen core capabilities.

11.Organizational redesign. Alignment of the organizational structure with the overall company strategy to capture international revenue and profit pools and increase flexibility when making decisions in a fast-moving digital environment.

12.Sales approach improvement. Using advanced analytics to help identify and follow up on opportunities for the sales force by leveraging existing data and redesigning incentive systems to align sales efforts with company strategy..